Operations Associate – Salesforce Admin (Closed)

Effective Ventures Operations (EV Ops) is seeking an Operations Associate – Salesforce Admin to join the Systems team and help accelerate progress on building our CRM and provide valuable data to our programs.

EV Ops aims to provide world-class operational support to organisations that are expected to have an outsized positive impact. We do this by providing the financial, legal, administrative, grantmaking, logistical, and fundraising support that enables many high-impact organisations to grow, including: CEA, 80,000 Hours, the Forethought Foundation, EA Funds, Giving What We Can, the Centre for the Governance of AI, Longview Philanthropy, Asterisk, and Non-trivial.

The project and the role

We are in the process of building a shared CRM within Salesforce for program management across the orgs we support. This will help us to automate tasks, make more informed decisions, and get more data on the impact of our programs (and how to increase that impact). We are particularly interested in tracking the engagement of our users and how they interact with our various projects over time. We expect the CRM will unlock a huge amount of potential and increase efficiency across the legal entity.

We’re looking for an Operations Associate to support our CRM implementation and help ensure we maximise the value it provides our users. Previous Salesforce experience is not required! We will train you on Salesforce and our specific system setup.

If you’re successful in the role, you’ll save staff time, help us to coordinate our outreach, and facilitate much of our impact analysis.

You will focus on the following key responsibilities:

• Creating insightful reports for staff
  
• Maintaining the integrity of our data by managing duplicates and ensuring accurate record keeping
• Identifying improvements to existing processes, administration, and automations
  
• Collating and cleaning data sources to import into our CRM
• Assisting in developing and updating documentation on configuration and user guidance
• Collaborating with our Salesforce Engineers to test and deploy new solutions
• Conducting user interviews to get feedback from staff and improve user experience
• Taking ownership of general user administration

The ideal candidate

The ideal candidate will be:

• Passionate about systems: If you get excited by spreadsheets, automation, and data analysis, this role may be for you. Prior Salesforce experience isn’t required for this role, but will be considered a big plus.
• Highly organised: You should approach tasks methodically, valuing accuracy whilst able to juggle multiple tasks with competing deadlines.
  
• Detail-oriented: You will be dealing with large volumes of data, so you need a keen eye for inconsistencies and errors.
• A quick learner: You’ll need to become familiar with new kinds of systems and pick up context quickly.
• Enthusiastic to take on a support role: You are energised by acting as a force multiplier, and are willing to take on some repetitive and unglamorous tasks to make that happen
• Committed: We’re looking for someone who is excited to learn the ins and outs of our systems and who wants to commit for at least two years.
• Mission-driven: Our ideal candidate is passionate about the goals of EV and its constituent organisations.

Salary and benefits

This is a full-time remote position, reporting to Chloe Malone (Head of Systems). You are free to work out of EV Ops’ Oxford office if you are ever in the area. We prefer applicants who are able to work in time zones between US Pacific time and Central European Time.

Your starting salary range is £48,000 to £55,000 (assuming the role is in Oxford), depending on prior experience and location. There may be flexibility in salary for exceptional candidates with significant experience.

Our benefits reflect our belief in investing in our people to build the strongest possible team. We want everyone to be able to perform at their best as we provide world-class support and maximise our positive impact.

• Prioritised health & wellbeing: We provide private medical, vision and dental insurance, up to 3 weeks’ paid sick leave, and a mental health allowance of £5,000 each year.
• Flexible working: You’re generally free to set your own schedule (with some overlapping hours with colleagues) and choose to work remotely or from our office at Trajan House in Oxford, UK.
• World-class work environment: Our Oxford office, Trajan House, comes with free vegan food, high-quality vegan caterers, a gym and supplements, showers, monitors and other ergonomic equipment to boost your productivity, along with the opportunity to network with people working there.
• Generous vacation: We provide all team members with 25 days’ holiday each year, plus bank (public) holidays.
• Professional development opportunities: We offer a £5,000 allowance each year and build in opportunities for career growth through on-the-job learning, increasing responsibility, and role progression pathways.
• Parental leave and support: New parents have up to 14 weeks fully-paid leave and up to 52 weeks leave in total. We also provide financial support for child care to help parents balance child care needs.
• Pension and income protection plans: We offer a 10% employer / 0% employee pension or retirement contribution, and income protection insurance.
• Equipment to help your productivity: We will pay for high-quality and ergonomic equipment (laptop, monitors, chair, etc.), in the office or at home if you work remotely.
• Global team retreats: As we are a remote team, we hold in-person staff retreats twice a year to work on our plans and build strong working relationships.

Equivalent benefits are offered in different locations.

Our values

Our work is shaped by our core values:

We’re focused on excellent customer service

• We solve problems for our customers before they’re aware of them
• We proactively seek, and take action on, feedback
• We respond to requests politely, quickly, and helpfully

We’re protective of our attention

• We prioritise effectively, focusing on highest expected value
• We design systems to prevent recurring problems
• We take on new organisations and projects deliberately, and we’re comfortable saying no

We’re ambitious with our impact

• We adapt our systems when the expected value is high
• We carefully consider tradeoffs such as opportunity costs, benefits, and risks
• We take on organisations and projects that will change the world

Apply

We will review applications on a rolling basis and are looking for someone to start as soon as possible.

After considering your written application, we may invite you to complete a short trial task followed by further interviews. We’ll invite finalists to provide references and participate in a multi-day paid work trial.

We’re happy to consider applicants from overseas and may consider sponsorship if needed. EV Ops serves a global community, and our team works with people and organisations all over the world. We’re committed to fostering a culture of inclusion, and we encourage individuals with diverse backgrounds and experiences to apply. We especially encourage applications from women, gender minorities, and people of colour who are excited about contributing to our mission. We’re an equal opportunity employer.

If you need assistance or an accommodation due to a disability, or have any other questions about applying, please contact careers@ev.org